DELIVERY & RETURNS

DESTINATIONS

COSTCARRIER
EU8€FEDEX
UK *8€FEDEX
UNITED STATES, MEXICO, SOUTH KOREA, SINGAPORE *25€FEDEX
* For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.

ITEMS IN STOCK

Items will be hand wrapped with care and dispatched from our studios in Stockholm or Paris.
Shipping will be immediately arranged after your order confirmation. We are a small team, but typically we ship within one or two business days.
As soon as your order is shipped, you receive an e-mail confirmation with a tracking link.

MADE TO ORDER ITEMS

Items will be produced after payment confirmation and shipped to you within 2-6 weeks. If any item requests a longer production time, this will be stated under the product description.
We do not offer return & exchange on Made to Order items.

RETURNS & EXCHANGES

As we are a small business we are not able to provide free-return label. The returns will be arranged and paid by the customer. We highly recommend that you use a method with tracking as we cannot take responsibility for a lost package without tracking and we can only refund items once they are delivered.
Returns or exchanges from countries outside the EU are not accepted.

In order to be environmentally friendly we want to avoid returns and exchanges: we recommend that you carefully check the size-guides on the product descriptions before checking out. You are more than welcome to contact us anytime at info@jannikesommar.com if you have any questions about sizes.
If anyhow you need to return a product (from the EU area), please contact info@jannikesommar.com to obtain a return authorization. Please indicate the order number and the reason for the return/exchange. You have 14 days from when your order is delivered to return it. After this delay, unfortunately we can not accept it anymore.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.

PLEASE NOTE

• We do not offer return & exchange on Made to Order items.
• We do not offer return & exchange for non-European countries.

REFUNDS

Once your return is received and inspected by us, we will send you an email notification. If the item is returned in good condition and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days approximately.

CONTACT US

If you have any question about delivery and returns, please contact us: info@jannikesommar.com